Agile Leadership

This past year we have increasingly discussed Agile development in our organization. State governments like Nebraska are interested in Agile because it promises more fluid production processes and more response from customers. Agile has an appropriate place and time, as do other development methods which we have diligently addressed during these conversations in Nebraska.
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Cooperation

The Office of the CIO’s largest accomplishment to date is not design and consolidation of the Network Architecture. Not the consolidation of State Agency data centers. Not the elimination of more than 20% of the State’s servers. Not the high availability of our two Data Center strategy. Not the consolidation of State-owned servers in 93 counties. Not the reduced time to resolve issues. Not the reduced travel from moving to regional support centers.
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Hide and Watch

“Hide and watch” is a Texas expression that I use, and yet no one from Nebraska has called me out for using it or asked me what it means. However, “hide and watch” is one of those idioms with multiple implications that changes meanings depending on the situation. Without doubt the phrase always means much more than one would assume. Like many terms from the south (ie: “bless your heart”) “hide and watch” has definite negative implications in certain situations, and in other situations its meaning has truly positive intentions. I will admit the negative use of the phrase far outweighs the positive, in both life and in practice.. ...
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An Army Brat's Views on Culture Change

On June 9th I celebrate my third year as CIO here at the State of Nebraska. It has been a great experience and an honor to represent the State’s technology organization. This milestone serves as a good time to look back and appreciate how much we have accomplished as a team. It has also caused some self-reflection, as I think about my experiences growing up and how they still influence me to this day, especially so close to Father’s Day. ...
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Plan to Fail(over)

I remember being asked a few years ago, “What are you going to do if we need to failover to our disaster recovery site?” My quick but not very politically correct answer was, “I will be working on my resume.” We did not have a plan to failover. We had not provisioned the disaster recovery environment in a way that replicated our production environment and it would take days to build it out. So we lacked a plan. ...
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Silo Thinking

Some time ago at the State of Nebraska, we recognized it was inefficient for our technology resources to work in IT silos. Prior to consolidation, IT silos existed in every individual agency. As any productive business would do, we began working to break down these legacy silos across the enterprise through organizational and technological change. ...
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NextGen OCIO

At various meetings, committees, commissions, etc. across the State I am now being asked… So what is next?


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It was a Good Tuesday

Monday (Presidents Day) started with a phone call informing me the building that housed the Department of Insurance was on fire.  The initial focus for an IT team during a business continuity event is restoration of IT infrastructure.


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2017 Customer Service Year in Review

Last July I wrote a blog titled Fundamental Data. I discussed the need for measurement of Customer Satisfaction through collection and analysis of data. In order to improve, an organization needs to be able to monitor performance progress against service goals...
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