An Army Brat's Views on Culture Change

On June 9th I celebrate my third year as CIO here at the State of Nebraska. It has been a great experience and an honor to represent the State’s technology organization. This milestone serves as a good time to look back and appreciate how much we have accomplished as a team. It has also caused some self-reflection, as I think about my experiences growing up and how they still influence me to this day, especially so close to Father’s Day. ...
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Plan to Fail(over)

I remember being asked a few years ago, “What are you going to do if we need to failover to our disaster recovery site?” My quick but not very politically correct answer was, “I will be working on my resume.” We did not have a plan to failover. We had not provisioned the disaster recovery environment in a way that replicated our production environment and it would take days to build it out. So we lacked a plan. ...
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Silo Thinking

Some time ago at the State of Nebraska, we recognized it was inefficient for our technology resources to work in IT silos. Prior to consolidation, IT silos existed in every individual agency. As any productive business would do, we began working to break down these legacy silos across the enterprise through organizational and technological change. ...
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NextGen OCIO

At various meetings, committees, commissions, etc. across the State I am now being asked… So what is next?


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It was a Good Tuesday

Monday (Presidents Day) started with a phone call informing me the building that housed the Department of Insurance was on fire.  The initial focus for an IT team during a business continuity event is restoration of IT infrastructure.


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2017 Customer Service Year in Review

Last July I wrote a blog titled Fundamental Data. I discussed the need for measurement of Customer Satisfaction through collection and analysis of data. In order to improve, an organization needs to be able to monitor performance progress against service goals...
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