The Office of the CIO Service Desk provides a single point of contact for all State of Nebraska employees needing services from the Office of the CIO.  This is done utilizing the State’s Service Portal which allows for an efficient and effective flow of information from requestor to provider.  Service Desk staff processes these requests using industry best practices and standards.

The Service Desk staff has over 90 years of combined experience working for the State of Nebraska.  With that level of experience, combined with enterprise tools, the Office of the CIO is able to reliably complete or resolve 80% of these requests in 24 hours or less.  This translates into State of Nebraska staff utilizing our services to be productive and efficient themselves.

Feel free to contact the Office of the CIO Service Desk if you would like to learn more about the Office of the CIO and the services that we provide.  The Service Portal is available to all @nebraska.gov users and is located at https://serviceportal.ne.gov, or call us directly at 402.471.4636 or 800.982.2468.  Our phones are answered at all times, 3:00PM or 3:00AM by State of Nebraska employees located right here in Lincoln, Nebraska.

Service Desk Staff

Please Contact

CIO Service Desk
402.471.4636
800.982.2468
Email: cio.help@nebraska.gov for general correspondence, other than to report an incident.